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Service Level Agreements as a Ruse?

April 16, 2013 • Watercooler Talk

“Every industry is guilty of perpetuating some kind of marketing gimmick, but it’s in a cloud provider’s best interest to ensure that its service-level agreement (SLA) isn’t one of them.

 

Offering aggressive cloud computing SLAs to customers is certainly a way to gain trust and secure an edge over competitors, but providers have to be willing and able to pay up if they fail to meet the terms of an SLA; otherwise, the entire operation could become unprofitable. SLAs have the potential to spark adoption and keep customers happy, but if mishandled, they can result in dire consequences.” READ MORE:

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